TERMS AND CONDITIONS
Revision Policy
The allotted number of revisions is based on your selected package and you can demand as much
revisions as stated in your package details. We focus on providing the best services to our
customers and will continue revising until your needs are met. You are not liable to pay
additional price if the design concepts are not changed. You will have your revised logo design
in 48 hours. While all website design revisions will be delivered in 24 hours and all web
development revisions will be delivered between 24 to 48 hours (depending on the revision
complexity).
New Order Turnaround Time
Turnaround time refers to the time in which your design concepts are furnished to your account
area against your package purchase. For all logo new orders, the turnaround time is from 24
hours to maximum 48 hours. However, for packages with four or more logo concepts, the turnaround
time is at least 48 hours after order confirmation and complete brief submission. Moreover, in
the case of new website design (home/index, including revamp designs), the minimum turnaround
time is 48 hours after order confirmation and complete brief submission. Please also note that
the turnaround time, as pertains to website development (static website having 5 to 7 webpages)
is between three to five business days. For all orders placed on Friday or Saturday, the
delivery time starts from Monday.
Refund Policy
WordPress Web Studios’s refund policy will be void if;
- You have chosen an All in one package.
- The primary design concept has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not
pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular
service, refund will only be applicable on that particular service and ‘not’ the entire
bundle.
- No refund can be claimed/processed once after the final files have been delivered to you
following your request.
- Refund and revision explicitly does not apply on items offered free.
- The client will not be entitled to any refunds after 30 days, from the date of purchase.
- Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting
are not entitled to refund under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved the design
and the website is sent for development.
Note: WordPress Web Studios holds all rights to reject any project or cancel the contract whenever it deems
necessary. After the refund, you will not have any rights to use the designs for any purpose;
they will be the sole property of WordPress Web Studios. The company will be the rightful owner of the
designs.
Claim Your Refund
To have your refund, follow the following steps:
You can claim your refund by:
- Dialing our Toll Free Number # (773) 644 4494
- Live Chat. Click here to start chat now
- Sending us an Email.
As soon as we receive your refund request, we will respond to it at our earliest, once the
required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by
WordPress Web Studios, the information will be submitted the Copyright Acquisition of the Government
Copyright Agencies to maintain legality.
Quality Assurance Policy
We do our best to meet your requirements and our designers do their best to fulfill your
expectations.
We believe in providing best designs and each of our designs is well researched and well crafted.
100% SATISFACTION GUARANTEE
Our unlimited revisions policy is to make sure that you are 100% satisfied.
We aim at exceeding your expectations and strive to accomplish it.
We do not stop our revisions until you are completely satisfied with your design (number of
revisions will be according to your package).
Delivery Policy
The complete order will be sent to the mentioned account on the date stated on Order Confirmation
as well as a confirmation email will also be sent.
The turnaround time will be according to the package, the minimum time required is 2 business
days.
In case of urgent order, contact our customer support team.
Record Maintenance
WordPress Web Studios keeps the records of finalized designs so that in case of any misplaced order, you
will be provided the exact file.
Customer Support
Our customer support is present 24/7 to answer all of your concerns and queries, our team will
answer your concerns anytime and every time.
Communication Policy
WordPress Web Studios will not be responsible for any communication done via any other platform than
“info@wordpresswebstudios.com” or any numbers not provided by us or given on our official website.
We are not responsible for any damages caused due to other contact details not provided by us.
We take full responsibility of all the information provided through our official domains.